The answer is a resounding yes. Good managers are arguably the most important cog in the wheel of a successful business. According to the Gallup Organization the quality of the manager is the single most highly correlated factor for employee engagement and retention. Employee engagement and retention are highly correlated to productivity, efficiency and profitability. This segment describes the characteristics of good managers and characteristics of bad managers. Gallup Organization research indicates that only 14% of new managers will be successful in their new roles. 86% of managers will be modestly successful of fail in their new roles. What a call to action for SMB owners to train their managers!